Effective Date: July 09, 2025
At Yaazoh.com, we understand that circumstances may change, and you may need to cancel an order. This Cancellation Policy outlines the conditions and process for cancelling orders placed through our platform.
- Customers can request to cancel an order before it has been shipped.
- To cancel an order, log in to your Yaazoh.com account, go to 'My Orders', and click 'Request Cancellation'.
- If the order has already been shipped, cancellation may no longer be possible. In such cases, a return may be requested after delivery.
- Vendors may cancel an order due to unavailability of stock, pricing errors, or other unforeseen issues.
- In such cases, customers will be notified promptly, and a full refund will be issued to the original payment method.
- Orders that are not confirmed or processed by the vendor within 3 business days may be automatically cancelled.
- In these cases, the customer will receive a full refund.
- If an order is successfully cancelled, a full refund will be processed to the original payment method within 5–10 business days.
- Refund timelines may vary depending on the payment processor or financial institution.
- Certain products such as custom-made, perishable, or digital items may not be eligible for cancellation after the order is placed.
- Please check the vendor’s specific product cancellation policy before placing your order.
For questions or assistance with cancelling an order, please contact our support team:
Yaazoh Customer Support
Email: support@yaazoh.com
Website: https://yaazoh.com
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Ghana
